There is no doubt that 360 Feedback or multi-rater feedback suffers a mixed press. How is it that some organisations champion its use and others are sceptical of any benefit at all from the process? The research over the years in general points to minor gains from the use of 360 Feedback, and yet it continues to grow in use and popularity. So where is the disconnect? We can pinpoint that the issue is down to what is used (the science; validity and reliability of the instrument) and the way…
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