After reading this article, you should be able to better understand how healthcare call centers can enhance the patient experience. This is a topic that has been largely ignored in recent years but needs to be addressed, given the significant role it plays in our health care system and society. Healthcare Call Center Best Practices for Improving Patient Experience are: The Experience is Site-Specific Healthcare call centers need to keep in mind that where patients are calling from may have a tremendous impact on the outcome of the interaction. For…
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